Privacy

Privacy Policy

Northway Transmissions, Inc.

Introduction

This Privacy Policy outlines Northway Transmissions, Inc. (“ we ”, “ our ” or “ the Company ”) practices with respect to information collected from users who access our website at northwaytransmissions.com (“ Site ”), or otherwise share personal information with us (collectively: “ Users ”).

Grounds for Data Collection

Processing of your personal information (meaning, any information which may potentially allow your identification with reasonable means; hereinafter “ Personal Information ”) is necessary for the performance of our contractual obligations towards you and providing you with our services, to protect our legitimate interests, and for compliance with applicable legal and financial obligations to which we are subject.

When you use the Site, you consent to the collection, storage, use, disclosure, and other uses of your Personal Information as described in this Privacy Policy.

We encourage our Users to carefully read this Privacy Policy and use it to make informed decisions.

What Information We Collect

We collect two types of data and information from Users.

The first type is un-identified and non-identifiable information pertaining to a User, which may be made available or gathered via your use of the Site (“ Non-personal Information ”). We are not aware of the identity of the User from which Non-personal Information was collected. This may include aggregated usage information and technical information transmitted by your device, such as browser type, operating system, language preference, and access time, in order to enhance the functionality of our Site.

The second type is Personal Information — individually identifiable information. Such information includes:

  • Contact Information: Name, phone number, email address, and mailing address provided when you contact us or submit a form.
  • Vehicle Information: Year, make, model, VIN, and service history you voluntarily provide when requesting service.
  • Communication Data: Any messages, questions, or documents you send us through the Site or by email.
  • Device Information: IP address, unique device identifiers, and other information relating to your activity on the Site.

How Do We Receive Information About You?

We receive your Personal Information from various sources:

  • When you voluntarily provide your details by submitting a contact or appointment request form on our Site;
  • When you use or access our Site in connection with our services;
  • When you contact us directly by phone or email;
  • From third-party providers and services, such as traffic analytics vendors.

How We Use Your Information

We do not rent, sell, or share Users’ information with third parties except as described in this Privacy Policy.

We may use the information for the following purposes:

  • Scheduling and managing service appointments;
  • Communicating with you regarding your vehicle, service status, or estimates;
  • Responding to inquiries and customer service requests;
  • Sending service reminders or important updates about your vehicle;
  • Improving our Site and understanding how visitors use it;
  • Complying with applicable laws and regulations.

In addition, we may transfer or disclose Personal Information to our subcontractors or affiliated service providers acting on our behalf. We may also share Personal Information with trusted third-party providers for purposes such as hosting and operating our Site, storing and processing information, and performing technical diagnostics or analytics.

We may also disclose information if we have good faith to believe that disclosure is helpful or reasonably necessary to: (i) comply with any applicable law, regulation, legal process, or governmental request; (ii) enforce our policies, including investigations of potential violations; (iii) investigate, detect, or prevent illegal activities, suspected fraud, or security issues; (iv) establish or exercise our rights to defend against legal claims; or (v) prevent harm to the rights, property, or safety of us, our users, or any third party.

User Rights

You may request to:

  1. Receive confirmation as to whether or not personal information concerning you is being processed, and access your stored personal information, together with supplementary information.
  2. Receive a copy of personal information you directly volunteer to us in a structured, commonly used, and machine-readable format.
  3. Request rectification of your personal information that is in our control.
  4. Request erasure of your personal information.
  5. Object to the processing of personal information by us.
  6. Request to restrict processing of your personal information by us.
  7. Lodge a complaint with a supervisory authority.

Please note that these rights are not absolute and may be subject to our own legitimate interests and regulatory requirements.

If you wish to exercise any of the above rights or receive more information, please contact us at Sales@northwaytransmissions.com.

Retention

We will retain your personal information for as long as necessary to provide our services and to comply with our legal obligations, resolve disputes, and enforce our policies. Retention periods will be determined taking into account the type of information collected and the purpose for which it was collected, as well as the need to destroy outdated or unused information at the earliest reasonable time.

We may rectify, replenish, or remove incomplete or inaccurate information at any time and at our own discretion.

Cookies

We and our trusted partners use cookies and other technologies in our related services, including when you visit our Site or access our services.

A “cookie” is a small piece of information that a website assigns to your device while you are viewing the site. Cookies allow you to navigate between pages efficiently, enable automatic activation of certain features, remember your preferences, and make interactions quicker and easier.

Our Site uses the following types of cookies:

a. Session cookies — stored only temporarily during a browsing session and deleted from your device when the browser is closed.

b. Persistent cookies — saved on your device for a fixed period and not deleted when the browser is closed. These are used to recognize returning visitors and remember preferences.

c. Third-party cookies — set by other online services whose content appears on our pages, such as analytics companies that monitor and analyze our web traffic.

Cookies do not contain information that personally identifies you, but Personal Information we store about you may be linked to information stored in and obtained from cookies. You may remove cookies by following the instructions of your device preferences; however, disabling cookies may limit some features of our Site.

We use Google Analytics to collect information about how visitors use the Site, such as pages visited and frequency of visits. Google Analytics collects the IP address assigned to you on the date you visit, rather than your name or other identifying information. We do not combine information collected through Google Analytics with personally identifiable information. Google’s use and sharing of information collected by Google Analytics is governed by the Google Analytics Terms of Use and the Google Privacy Policy.

Third-Party Collection of Information

Our policy only addresses the use and disclosure of information we collect from you. To the extent you disclose your information to other parties or sites throughout the internet, different rules may apply to their use or disclosure of your information. We encourage you to read the terms and conditions and privacy policy of each third party to whom you choose to disclose information.

This Privacy Policy does not apply to the practices of companies that we do not own or control, or to individuals whom we do not employ or manage, including any third parties to whom we may disclose information as set forth in this Privacy Policy.

How Do We Safeguard Your Information?

We take reasonable care in implementing and maintaining the security of the Site and your information. We employ industry-standard procedures and policies to ensure the safety of information we collect and retain, prevent unauthorized use of any such information, and require any third-party providers we work with to comply with similar security requirements.

Although we take reasonable steps to safeguard information, we cannot be responsible for those who gain unauthorized access or abuse our Site, and we make no warranty, express or implied, that we will prevent such access.

Minors

We understand the importance of protecting children’s privacy, especially in an online environment. The Site is not designed for or directed at children. Under no circumstances shall we allow use of our services by minors without prior consent or authorization by a parent or legal guardian. We do not knowingly collect Personal Information from minors. If a parent or guardian becomes aware that their child has provided us with Personal Information without consent, they should contact us at Sales@northwaytransmissions.com.

Corporate Transaction

We may share information in the event of a corporate transaction (e.g., sale of a substantial part of our business, merger, consolidation, or asset sale). In the event of the above, the transferee or acquiring company will assume the rights and obligations as described in this Privacy Policy.

Updates or Amendments

We reserve the right to periodically amend or revise this Privacy Policy; material changes will be effective immediately upon display of the revised Privacy Policy. The date of the last revision will be reflected in the “Last updated” line at the top of this page. Your continued use of the Site, following notification of such amendments, constitutes your acknowledgment and consent to such amendments and your agreement to be bound by the terms of such amendments.

How to Contact Us

If you have any questions about this Privacy Policy or the information we collect, please contact us: